SupportSphere
- Software
- SaaS
The Company
SupportSphere simplifies customer service for businesses of all sizes. Their intuitive help desk software offers tools to manage inquiries, automate tasks, and track customer satisfaction. They serve various sectors, including retail, e-commerce, IT, and healthcare.
Challenges
- Finding the Right Prospects: SupportSphere's sales team struggled to identify qualified leads, leading to wasted time and resources.
- Streamlining Sales: They lacked a consistent sales process, hindering their ability to measure results and improve their approach.
Solutions
- Market Insights: Vision Orb analyzed the customer service software market, pinpointing trends and unmet needs. This helped SupportSphere refine their sales and marketing.
- Targeted Leads: Vision Orb used data-driven methods to find the best potential clients. This focused sales efforts on high-conversion prospects.
Results
- More Qualified Leads: Within six months, SupportSphere saw an 8x increase in qualified leads.
- Higher Win Rate: Their win rate improved by a remarkable 250%.
- Overall Success: Vision Orb helped transform SupportSphere's sales process, driving business growth and cementing their market position.